Website usability assessments

Want to make your website user friendly, but don’t know where to start? Website usability assessments provide practical feedback to help you plan improvements. This is a free service we offer to community organisations nationwide.

Our approach

We take a content-user approach, where we step into the shoes of the visitors to your website and think about how it meets their needs. We also aim to help you communicate your organisation’s purpose and goals more effectively.

How it works

We’ll ask you a few questions about your website and then write a report that covers key usability topics and provides recommendations. We are also available for a follow up session so you can ask questions and discuss the recommendations.

What you can use it for

The research can be used to:

  • plan improvement/redevelopment projects
  • build a case for additional resource
  • share with your website developer.

Who does the assessments

We have a team of volunteer web usability experts coordinated by Louise Lum, who presented the Make your website work harder for you workshops.

Related information

Check out our Website usability resources including the Website development plan template.

“The match you made with us and Jacky has been fantastic. She was able to give us a really useful assessment of our current website which is helping to inform our strategy and design of the new website."

Natasha McDougall,Parkinson’s NZ