Who we are
We are the Community Comms Collective, a registered charity that matches communications volunteers with community organisations and works to lift communications capability in the community sector. Our website address is: www.communitycomms.org.nz.
What personal data we collect and why we collect it
We collect and store information submitted to us via our website and email, and notes recorded in our systems over the course of our relationship with you. This includes name, contact details, location, details of any matches you have been involved in and notes relevant to future matching, such as whether you have declined a match, been unavailable, or not responded to an approach.
For volunteers, we also hold information you have given us or publicly available about your work experience, skills and qualifications. For community organisations, we also hold information about your communications needs and current situation, gathered during our briefing process.
We use this information to match communications professionals with community organisations who need their help, to manage those relationships over time.
Information we collect about you from other sources
As part of our matchmaking service, we may collect personal information about you from sources other than yourself. For example, we may seek feedback from a community organisation about a volunteer’s contribution to a project, or a volunteer may provide information relevant to a community organisation they have worked with. We may retain this information to inform future matches.
This policy is how we let you know that this kind of collection occurs as a normal part of how we operate. You have the right to request access to personal information we hold about you, including feedback received from third parties, and to ask for corrections if you believe it is inaccurate. We handle all such information with care and share it only where relevant to the purpose for which it was collected.
Who we share your data with
Access to the information we hold is limited to our matchmaking team. As part of the matching process, we share project briefs, which include the name and contact details of the relevant organisational contact, with volunteers we are considering for a match. We do this to help volunteers assess whether a project is right for them before committing. Once a match is confirmed, we also share the volunteer’s contact details with the community organisation so they can get in touch directly.
For the purpose of events we run, we may also share names of registered attendees and the organisation they work or volunteer for with relevant partners (eg Volunteer Wellington, workshop presenters).
Your rights
You can ask us to remove your personal details at any time by contacting us at comms@communitycomms.org.nz. You also have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
Security of data
We take reasonable steps to keep your personal information secure and to protect it from unauthorised access, modification and disclosure and from misuse, interference and loss. We will store your data only for so long as the information is required to carry out our services or you ask us to remove it.
Complaints
If you have concerns about how we have handled your personal information that we are unable to resolve, you have the right to make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.
Last updated May 2026