Communicating with volunteers: cool tools

Some useful and free online tools to help you communicate, collaborate and connect with volunteers and build an online community.

You can also download this information here: Communicating with volunteers: cool tools (PDF 426kb)

Facebook groups

A place for a group of people to come together to share information, discuss and organise.

  • Need to be a Facebook user.
  • Can be public, require admin approval or private by invitation only.
  • Posts in a group are included in the news feeds of its members.

Facebook Workplace

A collaborative platform run by Facebook that offers the social networks features in an organisational/corporate environment.

  • Free for all charities.

Facebook Messenger

Like texting but works with your data plan.

  • Need to be a Facebook user.
  • Can create groups and have group conversations.
  • Can be accessed on computer or phone.

WhatsApp

Free messenger app for smartphones, like texting but works with your data plan.

  • Can create groups and have group conversations.
  • Can be accessed on a smartphone or computer.

Yammer

A free Microsoft social networking tool for organisations.

  • Can be accessed on computer or smartphone (app available).

Slack

Free online collaboration tool that allows direct messaging, group communications, file sharing etc.

  • Can be accessed on computer or smartphone (app available).

Google hangouts

Free communication platform developed by Google which includes instant messaging, video chat, text messaging, data phone calls.

  • Need a Google account.
  • Group video chat for up to 10 people.
  • Can be accessed on computer or smartphone (app available).


HipChat

Web service for internal private online chat and instant messaging.

  • One-on-one and group/topic chat and video calling.
  • Cloud-based file storage.
  • Free for HipChat Basic.

Doodle

Free online scheduling tool.

Skype

Free instant messaging app that provides online text message and video chat services using your data.

  • Group video chat for up to 10 people. 

SurveyMonkey

Online survey tool.

  • Free plan with limited (but sufficient!) features.

Meetup

Online social networking platform that facilitates offline group meetings in locations around the world.

Mailchimp

e-newsletter tool.

  • Free to use for fewer than 2,000 subscribers and 12,000 emails per month.

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